Would you like to be part of a progressive, growing and people-oriented company? Are you good at leading a team? Are you looking for a historically rich organization who values and rewards employees for their abilities and contributions?

Our client, a dynamic, well-established Manufacturing and Steel Products Distribution Company based in Erie, Pennsylvania, is seeking a knowledgeable, resourceful General Manager to become part of their team and lead their branch location in Warren, Ohio.

As the Branch Manager, you will be responsible for overseeing all aspects of the facility, including operations and sales. You will support your dynamic team who are charged with delivering stellar customer experiences to both long-time clients and new customers.

IN THIS ROLE YOU WILL:

• Create a culture and processes which achieve the business goals and objectives
• Lead/develop a team that provides positive customer interactions across multiple channels (front and back office, telephone, email, online, social media, etc.) 
• Emphasize product/service features and benefits, quote prices, be cognizant of credit situations and advocate for the customer with accounts receivable management, and prepare sales order forms and/or reports
• Enter new customer data and update changes to existing accounts in the corporate database
• Provide support to customers that have challenging projects or require special attention
• Appropriately communicate brand identity and corporate position
• Oversee the maintenance (both repairs and preventative) of equipment (cranes, saws, etc.), trucks and the facility
• Help foster good relationships between customers and sales staff
• Maintain the existing client base and expand the company’s database of prospects
• Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
• Identify new tools and technologies to better serve the customer
• Communicate with all levels and departments in the organization
• Continually monitor the state of the facility and recommend areas for improvement and upgrades.
• Continually monitor the flow of operations at the facility and recommend areas for improved efficiency and strategic projects. 
• Act as the top chain of command for the facility for all sales and operations employees.

WE’D LOVE TO HEAR FROM YOU IF YOU:

• Have a valid Driver’s License. CDLA preferred 
• Possess excellent communication and negotiation skills
• Are mechanically inclined and able to troubleshoot equipment issues
• Have dealt constructively with conflict
• Possess the ability to make difficult decisions based on well thought out reasoning, and be able to implement a plan to meet goals while tracking progress
• Have experience building and leading a cohesive team, with responsibility of supervising, training, and evaluating employees
• Planned and directed varied and complex administrative operations
• Can adapt and succeed in a changing environment based upon organization/customer needs and requirements
• Exhibit evidence of well-developed leadership skills

Education/experience: A High School Diploma/GED is required for this position, however, a bachelor/associate degree or equivalent with course work in business, accounting, management, or other related fields is preferred. Customer service/management experience, including business administration, budget oversight and report generation is preferred, A level of previous experience as a Branch Manager or Superintendent is preferred; however, individuals with previous experience within manufacturing sales plus the ability to learn and retain the proper information to learn how to become a successful Branch Manager will be considered.

This is an excellent opportunity to join an established locally owned company that offers a competitive salary ($50-$85k DOE) and a comprehensive benefit package that includes a 401(k) with match and profit sharing.

Equal Opportunity Employer